Warranty & Refund Policy

Gadget Brat, we are committed to providing you with high-quality products. If you experience any issues with your purchase, our Warranty & Refund Policy ensures that your rights are protected. Please read the following terms carefully:

Warranty Policy

1. Warranty Coverage

Our warranty applies exclusively to manufacturing defects and does not cover any damages caused by misuse, accidents, or external factors such as water or fire damage.
The warranty will be void if the Ugreen Sri Lanka warranty sticker is removed or illegible. Customers must bring the physical purchase invoice to claim the warranty.

2. Warranty Process

Processing Time: Warranty claims may take up to 3–10 working days for evaluation and processing.
Products must be returned with the original box and all included accessories.

3. Resolution Options for Defective Products

Repair: If the issue is minor, we may offer to repair the product.
Replacement: In case of a major defect, we will replace the product with a new one.
Credit Note: A credit note may be issued for future purchases if a replacement is not possible.

4. Non-Warranty Situations

Physical damages, water damage, cosmetic damage, incorrect usage, or any other damages not related to manufacturing defects will not be covered under the warranty.

Refund Policy

Thank you for shopping at Gadget Brat. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

Gift cards
Downloadable software products
Personalized or custom-made items
Perishable goods
Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 3 to 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.